Invention Grant
US08667059B2 System and method for providing agent managed support via instant messaging
有权
通过即时消息提供代理管理支持的系统和方法
- Patent Title: System and method for providing agent managed support via instant messaging
- Patent Title (中): 通过即时消息提供代理管理支持的系统和方法
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Application No.: US11771184Application Date: 2007-06-29
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Publication No.: US08667059B2Publication Date: 2014-03-04
- Inventor: Amit Singh , Fariborz Ebrahimi , Dinyar Kavouspour , Bipin Sakamuri , Amar Nageswaram , Nikhil Goel
- Applicant: Amit Singh , Fariborz Ebrahimi , Dinyar Kavouspour , Bipin Sakamuri , Amar Nageswaram , Nikhil Goel
- Applicant Address: US NJ Basking Ridge
- Assignee: Verizon Patent and Licensing Inc.
- Current Assignee: Verizon Patent and Licensing Inc.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: G06F15/16
- IPC: G06F15/16
Abstract:
An approach is disclosed for providing a managed chat session. An agent establishes a chat session with a user for customer support. Information from the user is received via the chat session, wherein the information is used to determine customized content to be presented to the user over the chat session for duration of the chat session.
Public/Granted literature
- US20090006550A1 SYSTEM AND METHOD FOR PROVIDING AGENT MANAGED SUPPORT VIA INSTANT MESSAGING Public/Granted day:2009-01-01
Information query
