Invention Grant
- Patent Title: Systems and methods of automatically scheduling a workforce
- Patent Title (中): 自动安排员工队伍的系统和方法
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Application No.: US13680454Application Date: 2012-11-19
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Publication No.: US08666795B2Publication Date: 2014-03-04
- Inventor: Jeffrey Cameron , Ufuk Kilinc , Abhyuday Desai
- Applicant: Verint Systems Inc.
- Applicant Address: US NY Melville
- Assignee: Verint Systems Inc.
- Current Assignee: Verint Systems Inc.
- Current Assignee Address: US NY Melville
- Agency: Andrus Intellectual Property Law, LLP
- Main IPC: G06Q10/00
- IPC: G06Q10/00

Abstract:
Systems and methods of workforce scheduling are disclosed. One example embodiment, among others, comprises a computer-implemented method of scheduling workers. Each worker is associated with one of a set of flexibility classifications, which include non-flex-time and at least one flex-time. The method includes generating a set of shift instances to cover forecasted demand over a planning period, and assigning the shift instances to the set of workers by iterating through the each of the workers to assign at least a portion of the shift instances to a selected one of the workers. The assigning is such that total hours assigned to the selected worker depends on a number associated with the classification of the selected worker.
Public/Granted literature
- US20130080202A1 SYSTEMS AND METHODS OF AUTOMATICALLY SCHEDULING A WORKFORCE Public/Granted day:2013-03-28
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