Invention Grant
US08666747B2 Providing information regarding interactive voice response sessions
有权
提供有关交互式语音响应会话的信息
- Patent Title: Providing information regarding interactive voice response sessions
- Patent Title (中): 提供有关交互式语音响应会话的信息
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Application No.: US10284398Application Date: 2002-10-31
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Publication No.: US08666747B2Publication Date: 2014-03-04
- Inventor: Robert A Sartini
- Applicant: Robert A Sartini
- Applicant Address: US NJ Basking Ridge
- Assignee: Verizon Business Global LLC
- Current Assignee: Verizon Business Global LLC
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: G10L23/00
- IPC: G10L23/00

Abstract:
A user, using, for example, a web browser and application server technology, is able to consolidate and present session information, for example, from a multi-model session on a voice recognition system. For example, a web browser can be used to display consolidated session information comprising network information, call logs, location database information, recorded user utterances, voice portal prompts, or any other information associated with an interactive voice response system.
Public/Granted literature
- US20040088167A1 Interactive voice response system utility Public/Granted day:2004-05-06
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