Invention Grant
US08666035B2 Technique for assisting a user with information services at an information/call center
有权
在信息/呼叫中心帮助用户提供信息服务的技术
- Patent Title: Technique for assisting a user with information services at an information/call center
- Patent Title (中): 在信息/呼叫中心帮助用户提供信息服务的技术
-
Application No.: US12719263Application Date: 2010-03-08
-
Publication No.: US08666035B2Publication Date: 2014-03-04
- Inventor: Timothy A. Timmins , John S. Miller , Christopher A. Huey , Philip A. Ljubicich , Karen L. Johnson
- Applicant: Timothy A. Timmins , John S. Miller , Christopher A. Huey , Philip A. Ljubicich , Karen L. Johnson
- Applicant Address: US PA Bethlehem
- Assignee: Grape Technology Group, Inc.
- Current Assignee: Grape Technology Group, Inc.
- Current Assignee Address: US PA Bethlehem
- Agency: Sofer & Haroun, LLP
- Main IPC: H04M3/42
- IPC: H04M3/42 ; H04Q3/00 ; G01S5/14
Abstract:
A method for providing a communication assistance service by a communication assistance service provider includes receiving a communication at the communication assistance service provider from a first person seeking a contact information to communicate with a second person and receiving from the first person identifying information associated with the second person. A profile of the second person is retrieved including at least one contact information and at least one contact preference associated with the contact information. Communication is provided between the first person and the second person in accordance with the contact preferences.
Public/Granted literature
- US20110064209A1 TECHNIQUE DOR ASSISTING A USER WITH INFORMATION SERVICES AT ANN INFORMATION/CALL CENTER Public/Granted day:2011-03-17
Information query
