Invention Grant
- Patent Title: System and method for enforcing a recording preference
- Patent Title (中): 执行记录偏好的系统和方法
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Application No.: US13632794Application Date: 2012-10-01
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Publication No.: US08644457B1Publication Date: 2014-02-04
- Inventor: Juan Vasquez , Nazli Alagheband , Mel Patrick McCarthy , Claus Regenbrecht
- Applicant: Google Inc.
- Applicant Address: US CA Mountain View
- Assignee: Google Inc.
- Current Assignee: Google Inc.
- Current Assignee Address: US CA Mountain View
- Agency: Leydig, Voit & Mayer, Ltd.
- Main IPC: H04M1/64
- IPC: H04M1/64

Abstract:
A system and method are provided for allowing a user to consent to call recording. A user is prompted to make a recording preference. The recording preference is stored in a table indexed by UCID (universal call ID) or as part of a UUI (user-to-user information) field of the call. A recording module and/or a compliance manager, both associated with a call center, are configured to record or not record the call based on the recording preference. The recording preference can be enforced on incoming and outgoing calls to and from the call center. Advantageously, the user's recording preference is enforced throughout the call, regardless of how the call is routed/transferred within the call center.
Information query