A method, system, computer program product, or a combination of the foregoing and apparatus for an end-to-end Business Activity Monitoring (BAM) solution for an image send process. Specifically, monitoring metrics related to an image send process for cash letters or other negotiable items from the time that the items are received by the receiving financial institution until the time that the image cash letter is sent to the send partners and ultimately, the paying financial institution. An end-to-end monitoring solution provides real time insight into the health of a process, allowing the financial institution to address issues in advance of customer impact, both within and outside of the financial institution, and facilitate the identification of ongoing improvement opportunities as the process continues to grow and adapt.