A service task request ordering or prioritization system which has the intelligence to check all incidents on accounts supported by the Delivery Team in the current month, check the customer Service Level Agreement (“SLA”), check monthly ticket number average and calculate for a customer (or all customers) a priority level. The priority level assigned to a customer may be relative to other customers, or it may be an absolute indication of priority without regard to other customers. With this information, when a new ticket is opened, if this ticket is crucial to maintain the SLA according to the contract, the ordering will be based upon the priority level. For example, a light and/or sound alarm may turn on to indicate to the Delivery Team that a new ticket requires urgent attention based on its calculated priority level. This automation of priority level determination and/or the indications of priority level provided to the Delivery Team will drive them to fix the crucial tickets more quickly to avoid or minimize violations of the SLAs of the various customers. There is an accessible database which has information about tickets, and numbers of tickets in past periods. The system uses this ticket number information from past periods to determine risk attributes and/or prioritization levels.