Invention Grant
US08447028B2 Systems and methods for self-learning and building web contents via a rich call center service
有权
通过丰富的呼叫中心服务自我学习和构建网页内容的系统和方法
- Patent Title: Systems and methods for self-learning and building web contents via a rich call center service
- Patent Title (中): 通过丰富的呼叫中心服务自我学习和构建网页内容的系统和方法
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Application No.: US12976498Application Date: 2010-12-22
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Publication No.: US08447028B2Publication Date: 2013-05-21
- Inventor: Zhongwen Zhu , Qi Nan Qi
- Applicant: Zhongwen Zhu , Qi Nan Qi
- Applicant Address: SE Stockholm
- Assignee: Telefonaktiebolaget L M Ericsson (publ)
- Current Assignee: Telefonaktiebolaget L M Ericsson (publ)
- Current Assignee Address: SE Stockholm
- Agency: Murphy, Bilak & Homiler, PLLC
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
Systems and methods provide for providing a plurality of information to a caller associated with a call to a service provider. The method includes: receiving, from the caller, the voice call to the service provider; determining that the voice call cannot be answered; responsive to the determination that the voice call cannot be answered, retrieving a first information from a web service associated with the service provider; and transmitting the first information to the caller.
Public/Granted literature
- US20120164991A1 SYSTEMS AND METHODS FOR SELF-LEARNING AND BUILDING WEB CONTENTS VIA A RICH CALL CENTER SERVICE Public/Granted day:2012-06-28
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