Invention Grant
US08437466B2 Method and apparatus for resuming the sessions between client device and IVR system
失效
用于恢复客户端设备和IVR系统之间会话的方法和设备
- Patent Title: Method and apparatus for resuming the sessions between client device and IVR system
- Patent Title (中): 用于恢复客户端设备和IVR系统之间会话的方法和设备
-
Application No.: US12323561Application Date: 2008-11-26
-
Publication No.: US08437466B2Publication Date: 2013-05-07
- Inventor: Wei Li , Ya Bo Li , Wei Xiong Shang , Zhe Xiang , Yi Xin Zhao
- Applicant: Wei Li , Ya Bo Li , Wei Xiong Shang , Zhe Xiang , Yi Xin Zhao
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Cantor Colburn LLP
- Agent Preston Young
- Priority: CN200710196053 20071130
- Main IPC: H04M3/00
- IPC: H04M3/00
Abstract:
A method and apparatus for resuming a session between a client device and an IVR system in customer service. The method includes the following steps: reestablishing the session in customer service; determining whether there is status information of an abnormally terminated session corresponding to the reestablished session in customer service; retrieving the status information of the abnormally terminated session in customer service; and resuming the session between the client device and the IVR system in customer service according to the retrieved status information.
Public/Granted literature
- US20090141872A1 METHOD AND APPARATUS FOR RESUMING THE SESSIONS BETWEEN CLIENT DEVICE AND IVR SYSTEM Public/Granted day:2009-06-04
Information query
