Invention Grant
- Patent Title: Governance in work flow software
- Patent Title (中): 工作流程软件的治理
-
Application No.: US13397331Application Date: 2012-02-15
-
Publication No.: US08417997B2Publication Date: 2013-04-09
- Inventor: Sandeep Kohli
- Applicant: Sandeep Kohli
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Holland & Knight LLP
- Agent Brian J. Colandreo, Esq.; Jeffrey T. Placker, Esq.
- Main IPC: G06F11/00
- IPC: G06F11/00
Abstract:
The disclosure presents categorization of users into groups comprising expert users and novice users. A system and method analyzes the users' inputted data in helpdesk troubleshooting software to determine the deviation of novice users from expert users, or the deviation of novice users to a preconfigured behavior as determined by management policy. Other embodiments are also disclosed.
Public/Granted literature
- US20120150770A1 GOVERNANCE IN WORK FLOW SOFTWARE Public/Granted day:2012-06-14
Information query
