Invention Grant
- Patent Title: Real-time detective
- Patent Title (中): 实时侦探
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Application No.: US12119352Application Date: 2008-05-12
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Publication No.: US08385532B1Publication Date: 2013-02-26
- Inventor: Marc Geist , Henry Paddock , Pat Tendick
- Applicant: Marc Geist , Henry Paddock , Pat Tendick
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: H04M1/64
- IPC: H04M1/64 ; G06F19/00 ; G06Q30/00
Abstract:
Methods, devices, and systems are provided for monitoring and reporting various metrics associated with objects of interest. The present invention is adapted to monitor objects of interest, such as contact center agents, to determine whether a triggering event has occurred and, if so, report metrics associated with the object of interest in a dynamic, customized, and real-time fashion.
Information query
