Invention Grant
- Patent Title: Work allocation tool
- Patent Title (中): 工作分配工具
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Application No.: US11852165Application Date: 2007-09-07
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Publication No.: US08239249B1Publication Date: 2012-08-07
- Inventor: Michael Belko , Matthew Douglas Karam , Josue Manuel Perez , Richard Edward Wintheiser , Chad Michael Martin
- Applicant: Michael Belko , Matthew Douglas Karam , Josue Manuel Perez , Richard Edward Wintheiser , Chad Michael Martin
- Applicant Address: US TX San Antonio
- Assignee: United Services Automobile Association (USAA)
- Current Assignee: United Services Automobile Association (USAA)
- Current Assignee Address: US TX San Antonio
- Agency: Brooks, Cameron & Huebsch, PLLC
- Main IPC: G06Q30/00
- IPC: G06Q30/00

Abstract:
Methods and systems are disclosed for automatically allocating work projects to personnel based on work complexity level and level of knowledge and experience of the personnel. In one implementation, the methods and systems provide a work allocation tool that allows a user to input the level of complexity of the work projects according to one or more predefined criteria. The work allocation tool then automatically determines which of the available personnel has the required level of knowledge and experience to complete the work projects. Personnel who have already exceeded a target number or percentage of work projects in a given time period may be automatically excluded from the allocation. The work allocation tool thereafter randomly selects one of the available personnel and automatically allocates the work projects. An administrator interface allows a manager to define each person's target numbers or percentages and to stop further allocations if needed.
Information query