A method for certifying a software product for supportability is disclosed in which the software product is identified, wherein the software product is configured to receive and process one or more user interactions. One or more anticipated log messages corresponding to each of a plurality of predetermined user errors which the software product is anticipated to generate on a logging framework associated with supporting the software product are identified. It is required that the software product perform each of the plurality of predetermined user errors responsive to the one or more user interactions. It is determined that the software product generates, for each of the plurality of predetermined user errors, one or more log messages on the logging framework, and the software product is certified for supportability based on a comparison of the anticipated log messages with the generated log messages.