Invention Grant
- Patent Title: Merchant and customer interaction system using short message service for customer segmentation
- Patent Title (中): 商户和客户互动系统使用短信服务进行客户细分
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Application No.: US11972249Application Date: 2008-01-10
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Publication No.: US08195509B1Publication Date: 2012-06-05
- Inventor: Pankaj Mhatre , Ali Barekat
- Applicant: Pankaj Mhatre , Ali Barekat
- Agency: Stanley J. Gradisar Attorney at Law LLC
- Agent Stanley J. Gradisar
- Main IPC: G06Q40/00
- IPC: G06Q40/00

Abstract:
A system and a method are disclosed for enabling 2-way mobile interactions between merchants and consumers using text messaging (short message service (SMS) messaging). The system supports an SMS text keyword (or keywords) per merchant, which consumers can text to an SMS short code expressing a particular intent. The merchant's account on the system can then respond with specific information back to consumers depending on rules defined on the system for each word or sequence of words being sent in the SMS message. Consumers can be sent subscription text messages based on the intent of the consumer.
Public/Granted literature
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