A method of monitoring the connection of a first end-user device to a network includes determining the amount of bandwidth present, tracking the amount of bandwidth in use by different classes of traffic, and tracking performance of the connection to detect when a threshold crossing has been reached. The threshold associated with a decline in quality of a connection between the first end-user device and the network. The method further includes generating data in response to the determined reaching of the threshold and communicating the data to a session controller or a second end-user device that is in a communications session with the first end-user device. The method further includes changing the communications session in response to additional data received from the second end-user device.