Invention Grant
- Patent Title: Information technology support system and method
- Patent Title (中): 信息技术支持系统和方法
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Application No.: US11671349Application Date: 2007-02-05
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Publication No.: US08170545B1Publication Date: 2012-05-01
- Inventor: Alexander Benton Freeburne
- Applicant: Alexander Benton Freeburne
- Applicant Address: US KS Overland Park
- Assignee: Sprint Communications Company L.P.
- Current Assignee: Sprint Communications Company L.P.
- Current Assignee Address: US KS Overland Park
- Main IPC: H04W24/00
- IPC: H04W24/00 ; H04M3/00 ; H04M3/42 ; H04M9/00 ; H04B17/00 ; G06F15/173
Abstract:
A computer support tool is provided. The tool includes diagnostic software and a user interface. The diagnostic software identifies information associated with a computer problem, wherein the information is based on the needs of help desk personnel. The user interface informs a user of the information associated with the computer problem, and suggests a self help option for the user to address the computer problems.
Information query
