In a computer program product, system and method for retrieving operational data, a front-end unit generates a query for operational data. In an embodiment, in response to the generation of the query, an operational information provider is sent to a back-end unit to retrieve real-time operational data from the back-end unit using a retrieval method specified in the operational information provider. The retrieved operational data, including the real-time operational data is received by the front-end unit from the back-end unit.