Invention Grant
- Patent Title: Customer intelligence in a cloud operating environment
- Patent Title (中): 云计算环境中的客户智能
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Application No.: US12484753Application Date: 2009-06-15
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Publication No.: US08131844B2Publication Date: 2012-03-06
- Inventor: George Moore , Remy Pairault , Federico Raggi
- Applicant: George Moore , Remy Pairault , Federico Raggi
- Applicant Address: US WA Redmond
- Assignee: Microsoft Corporation
- Current Assignee: Microsoft Corporation
- Current Assignee Address: US WA Redmond
- Agency: Shook, Hardy & Bacon LLP
- Main IPC: G06F15/173
- IPC: G06F15/173

Abstract:
Computer-readable media, computer systems, and computing devices for providing customer intelligence data to a developer of an application that runs on a cloud operating environment associated with an online services provider. The online services provider collects customer information about customers, each of whom is identified by a customer ID. A developer uploads an application, having a corresponding application ID, and manages the application using resources associated with the cloud operating environment. An analysis module creates a three-way mapping between the application ID, customer IDs corresponding to customers that use the application, and customer intelligence data associated with the customer IDs. Using this mapping, the system presents the developer with customer intelligence information based on the customer intelligence data.
Public/Granted literature
- US20100318649A1 CUSTOMER INTELLIGENCE IN A CLOUD OPERATING ENVIRONMENT Public/Granted day:2010-12-16
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