Invention Grant
- Patent Title: System and method for providing feedback to wireless device users
- Patent Title (中): 向无线设备用户提供反馈的系统和方法
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Application No.: US12210537Application Date: 2008-09-15
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Publication No.: US08131282B2Publication Date: 2012-03-06
- Inventor: William H. Dudley , Robert C. Lovell, Jr.
- Applicant: William H. Dudley , Robert C. Lovell, Jr.
- Applicant Address: US VA Reston
- Assignee: Sybase 365, Inc.
- Current Assignee: Sybase 365, Inc.
- Current Assignee Address: US VA Reston
- Agency: Edell, Shapiro & Finnan, LLC
- Main IPC: H04M3/00
- IPC: H04M3/00

Abstract:
A user feedback generation and management capability, operating possibly within a Value-Added Service Provider, provides key feedback (e.g., information, updates, etc.) to a Mobile Subscriber (MS) during, for example, the MS′ receipt of rich content on the MS′ Wireless Device (WD). The feedback may be conveyed to a MS′ WD through, possibly inter alia, one or more Short Message Service messages. Such feedback may, possibly inter alia, provide details as to why certain content might not be received, suggest one or more alternative content delivery means, etc. and thus serve to obviate what would otherwise be (1) a frustrating, disappointing, etc. user experience for the MS and (2) increased customer service costs for the different content and service providers.
Public/Granted literature
- US20090011746A1 System and Method for Providing Feedback to Wireless Device Users Public/Granted day:2009-01-08
Information query