A method and system for analyzing damage to a package to process a damage claim is disclosed. Each package contains one or more pieces of merchandise, internal packaging surrounding the merchandise, such as bubble sheets, and external packaging, such as an envelope or box. In accordance with the method of the present invention, the system is configured to determine the type of merchandise within a package, associate a fragility class with the merchandise, and determine the minimum packaging requirements for the merchandise by referencing one or more minimum packaging requirements matrices. Depending on the comparison of the package with the minimum packaging requirements, the present invention either approves or denies a damage claim for the package.