Disclosed are methods, systems and products, including a method that includes monitoring one or more service providing components implemented using at least one processor-based device, the one or more service providing components being connected to an interfacing system configured to control requests for service received from client units that require servicing from at least one of the one or more service providing components. The interfacing system is also configured to assign the requests to the one or more service providing components. The monitoring is initiated by equipment associated with one or more of the interfacing system and at least one of the one or more service providing components. The method also includes generating information regarding the operability of at least one of the one or more service providing components based on data generated in response to monitoring the one or more service providing components.