Invention Grant
- Patent Title: Method and apparatus for network service assurance
- Patent Title (中): 网络服务保证的方法和装置
-
Application No.: US12343876Application Date: 2008-12-24
-
Publication No.: US07956737B2Publication Date: 2011-06-07
- Inventor: Zhiqiang Qian , I-Cheng Steve Hsu , Lori Keighron , Jackson Liu , Daniel McMillan , Timothy Plattner , Michael John Zinnikas
- Applicant: Zhiqiang Qian , I-Cheng Steve Hsu , Lori Keighron , Jackson Liu , Daniel McMillan , Timothy Plattner , Michael John Zinnikas
- Applicant Address: US NV Reno
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US NV Reno
- Main IPC: G08B23/00
- IPC: G08B23/00 ; G06F15/173 ; G06F3/00
Abstract:
Trouble ticket management automates existing institutional operational processes by engaging various external trouble ticketing systems. These systems feed correlated alarm events, trouble analysis results, and trouble ticket information to a particular institutional network. Correlated alarm feeds, including trouble ticket information, are correlated and sent to institutional trouble ticket management systems. The alarms are processed and remedy tickets are created. The remedy tickets interact with remedy tickets at the institutional trouble ticket management systems. These remedy tickets are bonded with maintenance platform tickets.
Public/Granted literature
- US20100156623A1 Method and Apparatus for Network Service Assurance Public/Granted day:2010-06-24
Information query
