A solution is proposed for managing a software application. A corresponding method starts with the step of detecting an error condition of the software application. An error message corresponding to the error condition is logged; the error message includes at least one available field for an information item of a corresponding category. For each available field, the information item of the corresponding category associated with the error message is collected; the information item is collected from one or more information sources, which are external to the software application. The error message is now completed by inserting each retrieved information item into the corresponding available field. At the end, the completed error message (or a part thereof) is output.