Invention Grant
- Patent Title: System and method for analysing communications streams
- Patent Title (中): 用于分析通信流的系统和方法
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Application No.: US11565946Application Date: 2006-12-01
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Publication No.: US07899180B2Publication Date: 2011-03-01
- Inventor: Christopher Douglas Blair
- Applicant: Christopher Douglas Blair
- Applicant Address: US NY Melville
- Assignee: Verint Systems Inc.
- Current Assignee: Verint Systems Inc.
- Current Assignee Address: US NY Melville
- Agent Lawrence A. Aaronson, PC
- Priority: GB0000725.1 20000113
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00
Abstract:
Systems and methods for analyzing communications of a contact center are provided. A representative system incorporates a first computer application operative to reconstruct progress of a communication through the contact center such that information corresponding to the progress of the communication is presented to a user.
Public/Granted literature
- US20070217576A1 System and Method for Analysing Communications Streams Public/Granted day:2007-09-20
Information query
