Invention Grant
US07881453B2 Call processing system and service control point for handling calls to a call center
有权
呼叫处理系统和服务控制点，用于处理呼叫中心的呼叫
- Patent Title: Call processing system and service control point for handling calls to a call center
- Patent Title (中): 呼叫处理系统和服务控制点，用于处理呼叫中心的呼叫
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Application No.: US11369068Application Date: 2006-03-06
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Publication No.: US07881453B2Publication Date: 2011-02-01
- Inventor: Minh Duy Khuc , Carl Milton Coppage , Bryce Alan Jones
- Applicant: Minh Duy Khuc , Carl Milton Coppage , Bryce Alan Jones
- Applicant Address: US KS Overland Park
- Assignee: Sprint Communications Company L.P.
- Current Assignee: Sprint Communications Company L.P.
- Current Assignee Address: US KS Overland Park
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00
Abstract:
A call-handling system and its method of operation are disclosed. The call-handling system comprises a communication system and a call center. The communication system receives a call, and in response, transfers a query. The call center receives and processes the query to select a packet address of a call center resource at the call center. The call center transfers a response indicating the selected packet address of the call center resource. The communication system receives the response indicating the selected packet address of the call center resource and transfers the call to the call center in voice packets having the selected packet address of the call center resource. The call center receives the voice packets having the selected packet address of the call center resource and routes the voice packets to the call center resource based on the selected packet address.
Public/Granted literature
- US20060146806A1 Call processing system and service control point for handling calls to a call center Public/Granted day:2006-07-06
Information query
