A ToL client is provided having, e.g., a key or button for the user to press or click when a voice problem arises. A controller maintains a set of predetermined “channels” having various voice quality settings, for example, related to codec selection, noise filters, jitter buffer size, echo cancellation, and the like. The user can select one of the channels and the connection will transfer over to using the parameters indicated. On subsequent uses, the new “best” channel can be the default or first selected.