Invention Grant
- Patent Title: Coordination of content streams in interactive voice response systems
- Patent Title (中): 互动语音应答系统中内容流的协调
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Application No.: US11235890Application Date: 2005-09-27
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Publication No.: US07711095B2Publication Date: 2010-05-04
- Inventor: George William Erhart , Valentine C. Matula , David Joseph Skiba
- Applicant: George William Erhart , Valentine C. Matula , David Joseph Skiba
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: DeMont & Breyer, LLC
- Main IPC: H04M11/00
- IPC: H04M11/00

Abstract:
A method and apparatus are disclosed that enable an interactive voice response (IVR) system to deliver content streams of various media types (e.g., video, audio, etc.) to telecommunications terminals. The illustrative embodiment provides extensions to the Voice extensible Markup Language (VXML) standard that enable an IVR system script to specify the playback order, timing, and coordination of multiple content streams (e.g., whether an audio stream and a video stream should be played back concurrently or serially; whether a particular content stream should finish before playback of another content stream commences; whether a content stream that is currently playing should be stopped and supplanted with another content stream, etc.).
Public/Granted literature
- US20060203978A1 Coordination of content streams in interactive voice response systems Public/Granted day:2006-09-14
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