Computer system, method and program product for facilitating a chat session. An icon or a definition of the icon and a corresponding intelligent agent program are received at a workstation. In response, the workstation displays the icon in a chat session window. A selection of the icon is received during the chat session. In response, the workstation invokes the intelligent agent program. In response, the intelligent agent program obtains information about the workstation or information about a participant in the chat session at the workstation and automatically renders the information in the chat session at the workstation. In response to a request to send the rendered information to other participants in the chat session at other workstations, the rendered information is automatically sent to the other participants in the chat session at the other workstations.