Methods and systems are provided for a printer controller in a printing system to flexibly define conditions for notification to one or more recipients of intervention states of the printing system. The time delay for transmitting escalated intervention notification message may be dynamically determined in accordance with present operating parameters of the printing system. Other aspects provide that the recipients of such messages and the form of such messages may be dynamically determined in accordance with present operating parameters of the printing system. Policy rules may define the predicate conditions for determining the timeout values for escalation and for determining the message format and recipients.