Invention Grant
- Patent Title: Systems and methods for performing user segmentation and recommending personalized offers at real time
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Application No.: US18121259Application Date: 2023-03-14
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Publication No.: US12033188B2Publication Date: 2024-07-09
- Inventor: Lakshmidevi Kandath , Abhinaya Sekar , Syed Abdus Samy Munshi , Ravindran Rethinam , Srivatsan Murali , Mohammad Imran Kamdar , Mahmood Zayeem Mustafa Naina
- Applicant: Tata Consultancy Services Limited
- Applicant Address: IN Mumbai
- Assignee: TATA CONSULTANCY SERVICES LIMITED
- Current Assignee: TATA CONSULTANCY SERVICES LIMITED
- Current Assignee Address: IN Mumbai
- Agency: FINNEGAN, HENDERSON, FARABOW, GARRETT & DUNNER LLP
- Priority: IN 2221016590 2022.03.24
- Main IPC: G06Q30/0251
- IPC: G06Q30/0251 ; G06Q30/0204

Abstract:
Offers and optimization have co-existed since long and industry has several solutions to address this need. However, identifying the right customer to target offers, assigning the right offer only when customer requires it and presenting offers even on long tail product is crucial to a successful offer assignment. Present application provides systems and methods that creating potential segments where in each user fits into any of the segments based on purchase history, navigation/behavior through e-commerce portal, demographics, and look-ahead scores. When a trigger is received in real-time, the system generates optimal real-time product recommendations for the users by eliminating popularity bias, based on his/her most recent product clicks in the e-commerce portal using a recommender system. Further, offers are mapped to the optimal real-time product recommendations using a scoring mechanism to generate and provide next optimal offers wherein the next optimal offers are generated based on configurable constraint(s).
Public/Granted literature
- US20230306471A1 SYSTEMS AND METHODS FOR PERFORMING USER SEGMENTATION AND RECOMMENDING PERSONALIZED OFFERS AT REAL TIME Public/Granted day:2023-09-28
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