Invention Grant
- Patent Title: Real-time contact center speech analytics, with critical call alerts, deployed across multiple security zones
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Application No.: US18198148Application Date: 2023-05-16
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Publication No.: US12028486B2Publication Date: 2024-07-02
- Inventor: Wayne Ramprashad , David Garrod
- Applicant: MEDALLIA, INC.
- Applicant Address: US CA San Francisco
- Assignee: Medallia, Inc.
- Current Assignee: Medallia, Inc.
- Current Assignee Address: US CA San Francisco
- Main IPC: H04M3/51
- IPC: H04M3/51 ; G10L15/18 ; G10L15/26 ; H04M3/42
Abstract:
The invention relates to systems/methods that enable real-time monitoring/processing of contact center communications to provide timely, actionable analytic insights and real-time critical call alerts, while simultaneously providing best-in-class protection of sensitive customer information.
Public/Granted literature
Information query
