- Patent Title: Methods and apparatus for leveraging an application programming interface (“API”) request for storing a list of sentiment values in real time interactive response systems
-
Application No.: US17539301Application Date: 2021-12-01
-
Publication No.: US11935532B2Publication Date: 2024-03-19
- Inventor: Ramakrishna R. Yannam , Emad Noorizadeh , Isaac Persing , Sushil Golani , Hari Gopalkrishnan , Dana Patrice Morrow Branch
- Applicant: Bank of America Corporation
- Applicant Address: US NC Charlotte
- Assignee: Bank of America Corporation
- Current Assignee: Bank of America Corporation
- Current Assignee Address: US NC Charlotte
- Agency: Weiss & Arons LLP
- Main IPC: G10L15/22
- IPC: G10L15/22 ; G10L15/06 ; G10L15/16 ; G10L15/30

Abstract:
Aspects of the disclosure relate to receiving a stateless application programming interface (“API”) request. The API request may store an utterance, previous utterance data and a sequence of labels, each label in the sequence of labels being associated with a previous utterance expressed by a user during an interaction. The previous utterance data may, in certain embodiments, be limited to a pre-determined number of utterances occurring prior to the utterance. Embodiments process the utterance, using a natural language processor in electronic communication with the first processor, to output an utterance intent, a semantic meaning of the utterance and an utterance parameter. The utterance parameter may include words in the utterance and be associated with the intent. The natural language processor may append the utterance intent, the semantic meaning of the utterance and the utterance parameter to the API request. A signal extractor processor may append the plurality of utterance signals to the API request.
Public/Granted literature
Information query