Invention Grant
- Patent Title: Conversational interchange optimization
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Application No.: US16686248Application Date: 2019-11-18
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Publication No.: US11928611B2Publication Date: 2024-03-12
- Inventor: Paul R. Bastide , Liam S. Harpur , Matthew E. Broomhall , Robert E. Loredo
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agent Edward J. Wixted, III
- Main IPC: G06N20/00
- IPC: G06N20/00 ; G06F17/18 ; G06F40/30 ; G06N7/00 ; G06N7/01 ; G10L15/18 ; G10L15/22

Abstract:
In an approach for conversational interchange optimization, a processor monitors conversations in a communication system. A processor generates a list of topics in the conversations. A processor determines a flow for each topic based on length of time, number of participants, and sentiment associated to each topic. The flow is the progress of interactions and shifts for each topic. A processor builds a statistical model for each topic based on the flow to predict success or failure of a topic progression for an incoming conversation. A processor updates the topic progression for the incoming conversation based on the predicted success or failure.
Public/Granted literature
- US20210150398A1 CONVERSATIONAL INTERCHANGE OPTIMIZATION Public/Granted day:2021-05-20
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