An information processing apparatus includes a processor configured to: control an operation of the information processing apparatus by executing a control program; in response to reception of an instruction to enter a power-supply off state, determine whether a first power-supply off state is allowed to be entered, the first power-supply off state being a state in which, while a current operation state is held without execution of a restart of the control program, the operation is stopped; in response to a determination result indicating that the first power-supply off state fails to be entered, perform a redetermination after a lapse of a set time, the redetermination determining whether the first power-supply off state is allowed to be entered; and in response to the redetermination determining that the first power-supply off state is allowed to be entered, cause the first power-supply off state to be entered, and, in response to the redetermination determining that the first power-supply off state is not allowed to be entered, cause a second power-supply off state to be entered, the second power-supply off state being a state in which, after the control program is restarted and an initialization process is performed, the operation is stopped.