Invention Grant
- Patent Title: System and method for enhanced call progress analysis utilizing dual-prong analysis
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Application No.: US17828616Application Date: 2022-05-31
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Publication No.: US11622041B2Publication Date: 2023-04-04
- Inventor: Ashok Raj Susairaju , Ashish Koul
- Applicant: Acqueon Technologies Inc.
- Applicant Address: US TX Dallas
- Assignee: Acqueon Technologies Inc.
- Current Assignee: Acqueon Technologies Inc.
- Current Assignee Address: US TX Dallas
- Agency: Galvin Patent Law LLC
- Agent Brian R. Galvin; Brian S. Boon
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M3/51 ; G06Q10/0631

Abstract:
A system and method for enhanced call progress assessment (CPA) utilizing dual-prong analysis, comprising a campaign management console, a data services engine, a traffic shaper, an agent desktop, an optimized CPA service, an auto-dialer with built-in CPA capabilities, and a simple dialer which allows enterprises to process outbound calls in parallel in order to quickly and accurately determine outbound call outcome, a live person or an answering machine or service, which can be used to route outbound calls in an appropriate manner. The system and method utilize a plurality of specialized CPA methods running in parallel to a built-in CPA system to analyze audio stream data associated with an outbound call and uses various entity-specific threshold parameters to determine a call outcome based on the results of the plurality of CPA methods. Such a system and method can provide faster and more accurate CPA using a dual prong approach.
Public/Granted literature
- US20220286556A1 SYSTEM AND METHOD FOR ENHANCED CALL PROGRESS ANALYSIS UTILIZING DUAL-PRONG ANALYSIS Public/Granted day:2022-09-08
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