Invention Grant
- Patent Title: Intelligent transaction scoring
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Application No.: US16928397Application Date: 2020-07-14
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Publication No.: US11546285B2Publication Date: 2023-01-03
- Inventor: Fabrice Martin , Ellen Loeshelle , Keegan Brenneman , Ram Ramachandran , Maksym Shcherbina , Kenneth Voorhees , Ramy Zulficar
- Applicant: Clarabridge, Inc.
- Applicant Address: US VA Reston
- Assignee: Clarabridge, Inc.
- Current Assignee: Clarabridge, Inc.
- Current Assignee Address: US VA Reston
- Agency: Brake Hughes Bellermann LLP
- Main IPC: H04L51/52
- IPC: H04L51/52 ; G06N20/00 ; G06F40/35 ; H04L51/42 ; H04L51/18

Abstract:
Systems and methods provide a flexible environment for intelligently scoring transactions from data sources. An example method includes providing a user interface configured to generate a rubric by receiving selection of one or more one or more conditions, each condition identifying a tag generated by a classifier in the library of classifiers and for each identified tag, receiving selection of a value for the tag that satisfies the condition and receiving selection of an outcome attribute for the condition. The outcome attribute may be a weight for the tag or an alert condition. The method includes storing the rubric in a data store and applying the stored rubric to scoring units of a transaction. The method also includes aggregating scores for transactions occurring during a trend period and displaying the trend score. In some implementations, at least one classifier in the library is a rule-based classifier defined by a user.
Public/Granted literature
- US20210344636A1 INTELLIGENT TRANSACTION SCORING Public/Granted day:2021-11-04
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