Invention Grant
- Patent Title: Systems and methods for processing transaction disputes and processing transactions associated with compromised accounts
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Application No.: US16899171Application Date: 2020-06-11
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Publication No.: US11544716B2Publication Date: 2023-01-03
- Inventor: Luis Martinez-Guarneros , Marc-Edwin Sebastian Rigaud , Brian R. Bezanson , William A. Rickard , Timothy Bryan Innes , Tim Allen Priebe , Eric Vincent Little
- Applicant: Fidelity Information Services, LLC
- Applicant Address: US FL Jacksonville
- Assignee: Fidelity Information Services, LLC
- Current Assignee: Fidelity Information Services, LLC
- Current Assignee Address: US FL Jacksonville
- Agency: Finnegan, Henderson, Farabow, Garrett & Dunner, LLP
- Main IPC: G06Q20/40
- IPC: G06Q20/40 ; G06Q40/02 ; G06N20/00

Abstract:
The present disclosure provides systems and methods for computerized methods and systems for processing transaction disputes and processing transactions associated with compromised accounts. According to one exemplary method, a server receives, from a user device, an instruction for disputing a transaction associated with a user account. The server can initiate, based on a record of the transaction, a dispute investigation, and issue provisional credit to the user account for the transaction. Based on a transaction history associated with the user account, the server can determine a plurality of expected transactions associated with the user account and cause the determined expected transactions to be displayed on the user device. After receiving a transaction authorization for at least one of the plurality of expected transactions, the server can process payments for the at least one of the plurality of expected transactions, and generate a notification indicating a status of the dispute investigation.
Public/Granted literature
Information query