In some examples, a computer system may receive historical repair data and may extract features from the historical repair data for use as training data. The computer system may determine, from the historical repair data, a repair hierarchy including a plurality of repair levels which includes repair actions as one of the repair levels. Furthermore, the computer system may train the machine learning model, which performs multiple tasks for predicting values of individual levels of the repair hierarchy, by tuning parameters of the machine learning model using the training data.