Invention Grant
- Patent Title: Real-time assessment of call quality
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Application No.: US16523105Application Date: 2019-07-26
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Publication No.: US11488616B2Publication Date: 2022-11-01
- Inventor: Jeremy R. Fox , Kelley Anders , Jonathan Dunne , Liam S. Harpur
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Keohane & D'Alessandro, PLLC
- Agent Maeve M. Carpenter; Hunter E. Webb
- Main IPC: G10L21/0208
- IPC: G10L21/0208 ; G10L21/0224 ; G10L21/0264 ; H04M3/22 ; G06N20/00

Abstract:
Disclosed embodiments provide techniques for improved call quality during telephony sessions. The speech quality of an active voice session is periodically evaluated using multiple noise reduction algorithms. In an instance where the speech quality of the currently used noise reduction algorithm is below the quality of another noise reduction algorithm, the telephony system may switch to a new noise reduction algorithm as the currently used (active) noise reduction algorithm in order to improve call quality during an active voice session.
Public/Granted literature
- US20190355377A1 REAL-TIME ASSESSMENT OF CALL QUALITY Public/Granted day:2019-11-21
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