Invention Grant
- Patent Title: Systems and methods to manage models for call data
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Application No.: US16879933Application Date: 2020-05-21
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Publication No.: US11381677B2Publication Date: 2022-07-05
- Inventor: Sara McDole , Premkumar Dhayalan , Thomas Zahorik , Saiteja Kamuni , Sri Penmatsa , Vamsi Rallabandi , Danni Tang , Suresh Pothireddy
- Applicant: Capital One Services, LLC
- Applicant Address: US VA McLean
- Assignee: Capital One Services, LLC
- Current Assignee: Capital One Services, LLC
- Current Assignee Address: US VA McLean
- Agency: Finnegan, Henderson, Farabow, Garrett & Dunner, LLP
- Main IPC: H04M3/22
- IPC: H04M3/22 ; G06Q20/30 ; H04M3/51

Abstract:
Systems and methods for managing models for call data are disclosed. For example, the system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving, from a user device, an input indicating a segment of a first recorded call and an attribute associated with the segment. The operations may include determining a parameter of a model, wherein the model is associated with the attribute. The operations may include changing the parameter based on the input. The operations may include generating an updated model based on the changed parameter, wherein the updated model may be configured to analyze recorded calls having one or more segments with the same attribute.
Public/Granted literature
- US20210160366A1 SYSTEMS AND METHODS TO MANAGE MODELS FOR CALL DATA Public/Granted day:2021-05-27
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