Invention Grant
- Patent Title: Systems and methods for maintaining a conversation
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Application No.: US17210338Application Date: 2021-03-23
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Publication No.: US11381531B2Publication Date: 2022-07-05
- Inventor: Raymond Scanlon , Douglas Fidaleo
- Applicant: Disney Enterprises, Inc.
- Applicant Address: US CA Burbank
- Assignee: Disney Enterprises, Inc.
- Current Assignee: Disney Enterprises, Inc.
- Current Assignee Address: US CA Burbank
- Agency: Sheppard Mullin Richter & Hampton LLP
- Main IPC: H04L51/02
- IPC: H04L51/02 ; G06N10/70 ; G06F16/9535 ; G06F40/295 ; G06N20/00

Abstract:
Systems and methods for an interactive communications system capable of generating a response to conversational input are provided. The interactive communications system analyzes the conversational input to determine relevant topics of discussion. The interactive communications system further determines which of the relevant topics of discussion can potentially lead to an unwanted end to a conversation. The interactive communications system redirects the conversation by providing responses to the conversational input that are intended simply to avoid the unwanted end to the conversation.
Public/Granted literature
- US20210273893A1 SYSTEMS AND METHODS FOR MAINTAINING A CONVERSATION Public/Granted day:2021-09-02
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