Invention Grant
- Patent Title: Intelligent virtual agent for managing customer communication and workflows
-
Application No.: US16590767Application Date: 2019-10-02
-
Publication No.: US11379770B2Publication Date: 2022-07-05
- Inventor: Keisuke Yamane , Takatsuna Awakura , Shinji Makabe , Takayuki Kumon , Hirotoshi Mizukami , Akira Yagi , Kazuya Sakada , Akihisa Naruo , Akio Hoshikawa
- Applicant: Accenture Global Solutions Limited
- Applicant Address: IE Dublin
- Assignee: Accenture Global Solutions Limited
- Current Assignee: Accenture Global Solutions Limited
- Current Assignee Address: IE Dublin
- Agency: Plumsea Law Group, LLC
- Main IPC: H04L51/02
- IPC: H04L51/02 ; G06Q10/06 ; H04L51/046 ; H04L51/18
Abstract:
The disclosed intelligent virtual agent provides a single, unified platform for completing a variety of diverse complex business transactions including a series of interactions between multiple people and the performance of multiple tasks occurring at different points in time.
Information query
