The present invention includes: a first sensor (111a) which is provided in a house (10) and which detects, without contact, at least the heart rate and the respiratory rate of a resident (15); an anomaly determining section (201) which detects significant difference in the heart rate and the respiratory rate from a normal state; a communication section (210) which carries out communication between an operator (25) and a resident (15) for verifying safety; an arrival information presenting section (206) which presents, to the operator (25), the arrival of an emergency medical worker (35) at a house (10) in response to a dispatching request by the operator (25); and a remote unlocking section (203) which carries out emergency unlocking of a lock of the house (10) in accordance with an instruction of the operator (25).