Invention Grant
- Patent Title: Predictive queue control and allocation
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Application No.: US16804161Application Date: 2020-02-28
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Publication No.: US11366670B2Publication Date: 2022-06-21
- Inventor: Anuj Sharma , Gaurav Srivastava , Vishal D. Kelkar
- Applicant: Bank of America Corporation
- Applicant Address: US NC Charlotte
- Assignee: Bank of America Corporation
- Current Assignee: Bank of America Corporation
- Current Assignee Address: US NC Charlotte
- Main IPC: G06F9/38
- IPC: G06F9/38 ; G06F9/50

Abstract:
A predictive queue control and allocation system includes a queue and a queue control server communicatively coupled to the queue. The queue includes a first and second allocation of queue locations. The queue stores a plurality of resources. The queue control server includes an interface and a queue control engine implemented by a processor. The interface monitors the plurality of resources before the plurality of resources are stored in the queue. The queue control engine predicts that one or more conditions indicate that a queue overflow will occur in the first allocation of queue locations. The queue control engine prioritizes the plurality of resources being received by the queue. The queue control engine may apply a machine learning technique to the plurality of resources. The queue control engine transfers the plurality of resources prioritized by the machine learning technique.
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