A method for congestion management on a network including: determining whether a cell on the network is congested; identifying at least one heavy user on the cell; determine traffic flow criteria of the at least one heavy user; and shape network traffic of the at least one heavy user based on the traffic flow criteria of the heavy user. A system for congestion management on a network including: a QoE module configured to determine whether a cell on the network is congested; an analysis module configured to identify at least one heavy user on the cell and determine traffic flow criteria of the at least one heavy user; and at least one shaper configured to shape network traffic of the at least one heavy user based on the traffic flow criteria of the heavy user.