Invention Grant
- Patent Title: Virtual agent corrections via log analysis
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Application No.: US16427581Application Date: 2019-05-31
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Publication No.: US11294752B2Publication Date: 2022-04-05
- Inventor: Garfield W. Vaughn , Gandhi Sivakumar , Vasanthi M. Gopal , Lakisha R. S. Hall
- Applicant: Kyndryl, Inc.
- Applicant Address: US NY New York
- Assignee: Kyndryl, Inc.
- Current Assignee: Kyndryl, Inc.
- Current Assignee Address: US NY New York
- Agent Fabian VanCott; Steven I. . Nichols
- Main IPC: G06F11/07
- IPC: G06F11/07 ; H04L51/02 ; G06F11/34 ; G06K9/62 ; G06F9/451 ; G06F40/30

Abstract:
According to a computer-implemented method, a virtual agent log data set is received which log data set includes information indicative of operation of a virtual agent. Machine logic analyzes the virtual agent log data set to identify an error that occurred in the operation of the virtual agent. The machine logic also determines an error correction for correcting conditions in the virtual agent that resulted in the error. The error correction is sent to the virtual agent.
Public/Granted literature
- US20200379836A1 Virtual Agent Corrections Via Log Analysis Public/Granted day:2020-12-03
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