Invention Grant
- Patent Title: Context retrieval for chatbots
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Application No.: US16701263Application Date: 2019-12-03
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Publication No.: US11275901B2Publication Date: 2022-03-15
- Inventor: Elinna Shek , Chengmin Ding , Octavian Florin Filoti , Stanley John Vernier , Renee F Decker
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agent Tihon Poltavets
- Main IPC: G06F17/00
- IPC: G06F17/00 ; G06F40/30 ; G06F40/295

Abstract:
A method for supplementing context in dialog flows for chatbot systems includes responsive to receiving identification information associated with a user and a topic for a chatbot conversation, initializing a chatbot conversation between a chatbot and the user. The method identifies a set of entities and a set of one or more relationships, wherein each relationship from the set one or more relationships is between two entities from the set of entities. The method determines an initial set of relevancy scores for each entity in the set of entities and the set of one or more relationships, wherein the initial set of relevancy scores are based at least on a domain for the topic of the chatbot conversation. The method generates a first response to the user based on the initial set of relevancy scores, wherein the first response includes at least one entity and at least one relationship.
Public/Granted literature
- US20210165967A1 CONTEXT RETRIEVAL FOR CHATBOTS Public/Granted day:2021-06-03
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