Aspects of the technology described herein can provide assisted-communication with an intelligent personal assistant. An exemplary computing device may use a profile handler to receive a user profile of a user and a system profile of an interactive communications system. Moreover, a context handler in the exemplary computing device may receive an indication of a communication event related to the user, such as a call or message, and context information associated with the event. Further, a communication handler in the exemplary computing device may use the context information, the user profile, and/or the system profile to navigate the interactive system for the user. In some instances, where a user is unavailable to address a communication event, the intelligent personal assistant may utilize the communication handler to intercept the communication and negotiate the session on behalf of the user.