An apparatus, including a server computer, located remote from a premises. The server computer receives a first message, transmitted from a user device located remote from the premises, and generates a second message containing information regarding an individual identified as being present inside or using the premises. If the premises is occupied or in use, the second message contains information identifying the individual. The server computer transmits a control signal or monitoring signal to a computer or processor located at the premises. The computer or processor performs a control operation or a monitoring operation regarding the premises, or the system, equipment, or device, of the premises in response to the control signal or monitoring signal.