An intelligent transcription and automated record generation system and method are provided in which a record identification module can identify, based on call data from a video call, a record in a customer relationship management (CRM) database that is relevant to the video call. An image recognition and video extraction module can process a video stream that includes video information from the video call to extract relevant portions of the video information that are relevant to the record as extracted video information. A record updater module can automatically modify the record at the CRM database to include at least part of the extracted video information as part of the record.